40 | The power of truly values-led organisations
With over 70 years of IC experience between them, Katie Macauley, Chuck Gose and Mike Klein joined me for this episode. We discussed what the world will look like for IC Teams post-Covid, the role of leaders as communicators and much more. Katie is a 30-year Internal Communications veteran. She is the founder of AB, one of the UK’s longest-standing internal communications agencies and the host of The Internal Comms Podcast. Chuck previously produced the ICology podcast and, more recently, Culture, Comms & Cocktails podcast. He’s worked for brands including GM and Rolls-Royce and is currently Senior Strategic Advisor at Social Chorus. Mike runs a Netherlands-based internal communications consultancy, Changing the Terms. He’s worked in internal comms for 20 years before which he managed political campaigns in the US. Links: Film I referenced re Marriott Hotels – CEO Arne Sorenson -https://www.youtube.com/watch?v=SprFgoU6aO0&t=11s Show Notes: 3.20 – A bit about Katie, Chuck and Mike – 6.50 – Ambiguity, uncertainty, precariousness and progress – 8.40 – Friction in our future plans. 11.40 – New constants will have an impact on workplaces – 14.55 – Companies that are true values-led will thrive – 16.00 – The rise in employee activism – 18.00 – Building stronger cultures in remote workforces – 25.00 – The future impact on IC Teams – 26.30 – Don’t tear up the rule book! – 28.00 – Get better at listening – 29.30 – A crisis brings out the IC Heroes – 31.00 – To listen more closely, ditch the annual survey – 33.20 – The role of people leaders during change – be authentic, contextualise and be the truth-tellers - 40.00 – In a crisis, people want honesty from leaders, not authenticity or transparency – 42.00 - What’s the one thing you’d do as Head of IC in a new company?