The BEST and WORST User Feedback Methods For ANY Business
In this episode of the Building Great Tech podcast, hosts Simon Hook and Anastasija Krysa delve into the critical topic of user feedback methods. With a staggering 95% of companies collecting user feedback, they explore why only two-thirds of these companies effectively act on the data they gather. Drawing on their two decades of experience, Simon and Anastasija rank nine common feedback methods from worst to best, highlighting the importance of qualitative user research in achieving product market fit and improving profit margins. They also discuss the often-avoided topic of negative feedback, sharing insights on how embracing it can lead to significant improvements. Tune in as they provide a feedback checklist for success and share a captivating story about a Hollywood platform launch disaster that underscores the importance of understanding user needs. Follow us on Linkedin! https://www.linkedin.com/in/anastasijakrysa/ https://www.linkedin.com/in/simonvhook/ Building Great Tech is the podcast that helps mission-driven tech businesses become more profitable and customer-focused. Whether you're just starting out or optimising what you’ve already built, each episode helps you drive conversion, retention, and real business growth. We dive into customer-focused strategies, killer product experiences, ethical tech, team dynamics, and smart roadmaps. Expect expert interviews, startup case studies, and practical advice to help make your tech profitable, scalable, and deeply aligned with your mission. Build better tech. Serve more customers. Scale with purpose.