Howard Behar (former Starbucks President) on servant leadership and building Starbucks from startup to icon
We all know Starbucks today. But it was just a startup when Howard Behar joined in 1989. As the President of North America, he grew from 28 regional stores to over 15K stores around the world. Even at scale, he was often seen in the stores talking with baristas and customers. He'd wipe the counters. He'd pick up trash. This was key to his servant leadership. He goes behind the scenes on 21 years of building Starbucks and 50 years of studying and practicing servant leadership.