Integrating Cultural Intelligence with Customer Journey Mapping

In this presentation learn about integrating cultural intelligence with your customer journey mapping exercise.Key learning outcomes:Understanding different customer service expectations with different culturesUnderstanding assumptions on culturally diverse customersRisk indicators of service excellenceDesired outcomes of service excellence

Om Podcasten

Business Moreton Bay Region understands the importance of empowered small business owners equipped with the right skills and capabilities to succeed at all levels and stages of business.We recognise that to a small business, time is precious. This channel delivers our business support modules to help upskill our region's businesses to create even better conditions to support and empower small business owners to achieve success.