Integrating Cultural Intelligence with Customer Service

In this presentation learn how to apply cultural intelligence to your customer service delivery.Key learning outcomes:Learn about the cultural intelligence frameworkMiscommunication vs MisunderstandingUnderstanding systematic vs Multitasking CustomersCustomer service - key risk indicatorsCustomer service - desired outcomes

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Business Moreton Bay Region understands the importance of empowered small business owners equipped with the right skills and capabilities to succeed at all levels and stages of business.We recognise that to a small business, time is precious. This channel delivers our business support modules to help upskill our region's businesses to create even better conditions to support and empower small business owners to achieve success.