Integrating Cultural Intelligence with Service Delivery

In this presentation Craig Shim from Alpha Crane discusses cultural differences in business, particularly how to apply cultural intelligence to your service delivery. Key learning outcomes:- Why is cultural intelligence important in your service delivery?- Service Excellence - Risk indicators - Service Excellence - Desired outcomes - Building trust - Task vs Relationship- Building rapport with customers/clients - The importance of good service delivery 

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Business Moreton Bay Region understands the importance of empowered small business owners equipped with the right skills and capabilities to succeed at all levels and stages of business.We recognise that to a small business, time is precious. This channel delivers our business support modules to help upskill our region's businesses to create even better conditions to support and empower small business owners to achieve success.