Customer Service Operations in The Digital Era: A Technology Enablement Perspective

Join Sjoerd Albers (https://twitter.com/sjoerdas82), our Salesforce consultant, as he initiates an interesting conversation around changing customer expectation with our Capgemini Netherland’s Director of industry 4.0, Rajat Sabharwal (https://www.linkedin.com/in/rajat-sabharwal-5266687/) They go on to speak about Salesforce technologies that now affect the ways the manufacturing industry looks at customer experience and services in general. They go on to talk about service cloud, field service lightning, communities and IoT. Have a listen. Connect with us at Dreamforce 2018: bit.ly/2xreZun Image Source: Clicksoftware.com

Om Podcasten

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion. Get The Future You Want | www.capgemini.com