Can consumers trust business?

Are profits a result of businesses delivering for consumers or a sign they’re being ripped off and what more should firms do build customer trust. Television Business Journalist Stephanie McGovern presents this podcast with David Bird (Customer Operations Director, E.ON), Katja Hall (CBI Deputy Director-General), Richard Lloyd (Executive Director, Which?) and Andrew Miller (Guardian Media Group Chief Executive) It was recorded as part of a Great Business Debate held with consumer group Which? at the Guardian newspaper in London (25.2.15)

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The CBI is the UK’s most effective and influential business organisation, speaking on behalf of 190,000 businesses. Together they employ nearly 7 million people – about one-third of the private sector workforce. We exist to help business create prosperity for all – and we believe that business has the power to make a difference. Find out more: https://www.cbi.org.uk