Delivering Better Customer Experience with Omni Channel | #LessCodeMorePower

The awesome Tricia Sinclair joins dona and Sarah in this episode where she talks about all things Omni-Channel and working with Dynamics 365 in the Power Platform and why this is awesome for customers AND customer service agents. Tricia also is a massive advocate of governance in Azure DevOps and an active community member where she leads notable initiatives including Power Platform Hackathons for #BlackMindsMatter and the leader of the Power Platform School. Learn more about Tricia on her LinkedIn profile here: https://www.linkedin.com/in/triciasinclair/ Check out the Power Platform School here: https://twitter.com/hashtag/powerplatformschool?src=hashtag_click

Om Podcasten

Channel 9 is a community. We bring forward the people behind our products and connect them with those who use them. We think there is a great future in software and we're excited about it. We want the community to participate in the ongoing conversation. This is the heart of Channel 9. We talk about our work but listen to the customer.