#48 From a Cat Owner's Perspective - Rick Hubbard
In this episode, Rick Hubbard who has been bringing his furry kids to our hospital for more than 20 years, explains us what it feels like to be on the side of the cat ownership ( or being owned by cats!) We talked about a variety of topics such as first impressions when choosing a new clinic, importance of cat only practices, expectation from staff, establishing trust, importance of communication, and even tire shop flashback moments!