Unskilled and Unaware: The Story of the Dunning-Kruger Effect

Have you heard of the Dunning-Kruger Effect? It says that people who are unskilled at a task — often because they’re new at it — are overly positive when asked to evaluate those skills. It's a common cognitive bias, and it's pretty sneaky. And if you're not careful, the Dunning-Kruger Effect can undermine your decision-making and productivity. Join me today as I explore the Dunning-Kruger Effect - what it is, how to avoid it, and how to spot it in those around you.

Om Podcasten

Customer and user behaviors can seem irrational. Shaped by mental shortcuts and psychological biases, their actions often appear random on the surface. In the Choice Hacking podcast, we'll learn about these "predictably irrational" behaviors and how to use them to create incredible customer experiences.