EP 142 | Dave Jackson (TheCustomer.Co) The 7 principles of Customer Success
Today on the show we have Dave Jackson, founder, and CEO of TheCustomer.Co, and author of the book Customer-led growth. In this episode, we talked about customer success as a company-wide capability, the motivation behind his recent book Customer-led growth, and Dave explains why you should purposefully design your organization around customer value. We also discussed why you should screw best practices, and dove into the 7 principles of customer success to deliver maximum customer valu...