EP 155 | Maranda Dziekonski (Swiftly) - Building out a high-touch Customer Success team
Today on the show we have Maranda Dziekonski, Chief Customer Officer at Swiftly. In this episode, Maranda shared her early career experience and how she made a move from the factory production line to an office role and later into Customer Success. We then dove into Maranda’s framework for assessing the Customer Success function when joining a new company, how she went about splitting out the high-touch customer success function at Swiftly, and we closed off with some tips and hiring advice f...