EP 95 | Shanta Bodhan (SupplyShift) - Why Customer Success at SupplyShift is involved early in the sales process and how this impacts churn.
Today on the show we have Shanta Bodhan, Director of Customer Success at SupplyShift. In this episode, we talked about what drove Shanta to make the switch from HR to customer success, the different parallels between employee retention and customer retention, and how SupplyShift adapts and aligns their product roadmap to their customer’s current needs. We also discussed the relationship between Customer Success and Sales at SupplyShift and how they work together towards common goals and we al...