EP 99 | Emily González-Cebrián - How Froged retains customers by scaling a personal and human onboarding experience.
Today on the show we have Emily González-Cebrián, co-founder and CEO of Froged. In this episode, we talked about why Emily decided to make the jump and start a SaaS business, how Froged was born, who their main customers are and how they help them with churn and retention. We also discussed the importance of onboarding and activation, their unique personalized and human onboarding experience, and how Froged uses Froged to retain their customers. As usual, I'm excited to hear what ...