Leveraging ITSM Beyond IT

IT Services Management (ITSM) started as a set of best practices to deliver better IT. However, the execution touches almost every area of business. Isn't it time that we exploit ITSM's potential beyond IT? Guest 1: David Cannon, President, itSMF USA Board. Co-author, Service Operation book for ITIL v3. ITSM Practice Principal, HP Guest Bio: https://www.ciotalknetwork.com/contributor/david-cannon/ Guest 2: John Foley, Director — IT Governance, Alcatel-Lucent Guest Bio: https://www.ciotalknetwork.com/contributor/john-foley/ More on this Episode: https://www.ciotalknetwork.com/leveraging-itsm-beyond-it/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

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Today, Enterprise Technology is both Strategy and Global. On CIO Talk Network (CTN), Business IT Thought Leaders from around the globe share their experience and discuss how they are partnering with business to innovate and help grow the top line revenue, better care of customers, and improve the corporate bottom line. If you want to keep up with changes in technology and how it can be leveraged to maximize business potential, listen to CTN: CIO Talk Network