Managing Customer Expectations (with Carleen Carter)
In this CJ & The Duke we explore how engagements go bad due to lack of expectation management. We'll also discuss strategies on how to expertly manage project expectations with ServiceNow CMA Carleen Carter.Check out Carleen's website! https://www.smartcarleen.com/Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!