AI, ML, and Bots Are Taking the "Service" Out of Customer Service | Lochhead on Different
Each month, “Lochhead on Different” episodes explore the need to differentiate people, products, and services in a world that encourages a lot of imitation. Christopher Lochhead is a best-selling author, top podcaster, and former tech-industry CMO. Today, Christopher and Bob talk about the nearly impossible task of getting help from digital platforms once a bot decides to cancel your account or product. Christopher shares three key takeaways based on his experiences, and points to the opportunity brands have to get back to human-centered customer service.