Episode 47: Technology and the evolution of customer experience in the hospitality industry

Technology is driving change in customer expectations across all sectors,  especially in the hospitality industry. In this episode, Jeremy and Dave are joined by Hospitality Technology Consultant, James Harrison.  The team discusses how the likes of Airbnb and technologies like video streaming platforms and voice assistants are impacting the way hotels serve their customers, from the booking experience to in-room entertainment.      

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Join Jez & Darren as they explore what it means to Iive, work, and solve business challenges as a cloud-native organization. Focusing on transformation, leadership, ways of working, and emerging technology they explore how the cloud is underpinning a step-change in human experience. The Cloudbusting Podcast is brought to you by Cloudreach, an Eviden business. https://www.cloudreach.com/en/podcasts/ https://atos.net/en/onecloud-hub/podcasts https://eviden.com/