Do you provide services to consumer or business clients? Which channels do you provide for clients to get support, leave feedback, or let off frustration? Amazon Connect provides a contact center solution in the cloud. Your clients contact you via phone or chat. A group of agents answers their phone calls and chat conversations. The workflows are fully customizable to your specific needs. This review puts Amazon Connect to the test. I set up Amazon Connect for our consulting agency, recently. While doing so I had a look into the technical details as well.
We are two brothers focusing 100% on Amazon Web Services (AWS). Every other week, one of us prepares the topic of the podcast. The topic is not known to the other one, which results in surprising conversations about all things AWS. Typically, we are covering the following topics: DevOps, Serverless, Container, Security, Infrastructure as Code, Container, Continuous Deployment, S3, EC2, RDS, VPC, IAM, VPC, and many more.