Chaos To Catalyst: Reinforcing Customer Experience To Take On COVID-19 – Part 3
For many enterprises, the COVID-19 pandemic has shown that consumer experience takes precedence, where software becomes the only means of customer interaction during this crisis. The need of the hour is to create software that offers intuitive and seamless usability. Data is another front that can aid organizations to turn chaos into opportunity. In the third installment of our 4-part podcast series, our expert panelists Paul Roehrig, Head of Strategy & Growth at Cognizant Digital Business, and guest speaker, J.P. Gownder, VP & Principal Analyst at Forrester, share their “no-regret” recommendations for enterprises seeking cover from the COVID-19 crisis, and catalysts to emerge stronger from the prolonged pandemic.