Rethinking Service Design Projects to Offer Better Value

In this podcast episode, Emma Aiken-Klar, SVP Human Insights at Idea Couture, a Cognizant company, speaks with Marc Fonteijn from Service Design Show, on her experience of moving away from service design projects and embarking on a new type of engagement process. This installment is a reproduction of Marc Fonteijn’s podcast episode titled ‘Moving away from service design projects’ from Service Design Show.

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Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.