Why the customer and employee experience should be treated as one (Part 1 of 2)
Why should organizations be blending customer and employee experience and what does that mean for brands in today’s world? Hear John McVay, Head of Digital Experience Solutions for the Americas at Cognizant discuss how this methodology can ensure both topline growth and employee retention. It’s clear why a synchronized experience between customers and employees is imperative for customer-facing workers, but it’s also invaluable for employees whose roles contribute indirectly to the customer experience itself.