EP 07: Confident Consultations, with a "shared reality" between Hairdresser and Client
This episode shares how to approach every consultation with confidence, and how to achieve a shared reality between the client and the hairdresser. Learn my exact steps to discover how to listen and suggest what technique is possible for the time allowed. I am a Haircolour Expert that specializes in complex colour corrections and creative Hairpainting, which can tend to attract fussy or hard to please clients from time to time based on my expert reputation. When you have clients that are fussy or have been unhappy for a long time it’s important to acknowledge the emotions first, and then chat about their hair. Sometimes you need to consider saying no to a client if you believe you cannot meet their expectations. I discuss alternative options for the “N” word and consider both hairdresser and salon owners' point-of-view on this topic, and more importantly the client. We as Salon Professionals, need to ensure every client has professional experience with your guide to what’s possible.