Client Case Study: How We Used This 4-Step Process to Increase Client Retention From 89% to 92%
Want to know how Shana took a client's retention from 89% to 92%? She will detail the easy 4-step process she used in this episode.Key Takeaways- How long do people stay in your program? (00:50)- Retention determines lifetime value (01:03)- The best marketing is a great testimonial (03:01)- Targeted reactivation campaign (04:03)- 4 steps to reactivate inactive members (06:56)- Give them a compelling reason to come back (08:39)- ABO – Always Be Onboarding (11:20)Additional Resources: - Discover your retention rate and the lifetime value of your member using this simple calculator. Access it here: www.memberltv.com- Bonjoro: https://www.bonjoro.com/?ref=shanabresnahan- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!