Create a Custom Member Experience with Drs. Jen and Dom Fraboni

In today's episode, Shana will be discussing the importance of creating personalized experiences for members with her guests, Dr. Jen and Dr. Dom. They've not only developed a tailored experience but have also developed a custom app to enhance personalization even further. Tune in as they share insights on how to provide members with a sense of personal connection and support, ultimately fostering a stronger sense of engagement and loyalty.Key Takeaways:Intro (00:00)Drs. Jen and Dom’s favorite community (02:09)Brief overview of Jen Health (04:31)How was the Mobility Method launched by Dr. Jen initially? (10:52)What prompted the change for Dr. Jen from having a stable membership to making a shift? (15:09)When Dr. Jen was shifting from the Optimal Body membership, how many members and how successful was the business at that time? (18:22)Dr. Jen’s experience as co-owner of the business when deciding to make the bold shift in branding (19:51)Dr. Jen's insights on how she has been able to help people achieve better outcomes by personalizing the experience (26:50)How did Drs. Jen and Dom determine what to customize and personalize? Did they use surveys, data analysis, or another method to make that decision? (35:54)What plans, innovations, or future developments are they considering to further enhance this personalized experience? (39:40)Episode wrap-up (43:32)Additional Resources:Dr. Jen’s website: https://jen.healthTry a free week of our membership on Jen Health to start addressing the root cause of your aches and pains: https://jen.health/freetrialDrs. Jen and Dom’s Social Media Accounts:Dr. Jen’s Instagram account: https://www.instagram.com/docjenfit/Dr. Dom’s Instagram account: https://www.instagram.com/drdomdpt/Jen’s Health: https://www.instagram.com/Jen.health/Youtube: https://www.youtube.com/docjenfitThe Optimal Body Podcast: https://jen.health/podcastsLearn how to work with Shana: https://www.shanalynn.com/FREE 7-minute Community Training: https://connect.communitycultivated.com/trainingFREE Community Creators Hub: https://connect.communitycultivated.com/hubLearn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivateConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

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Entrepreneurs and online business owners can no longer grow with great marketing alone. If you want to scale your course, membership, or coaching program, I’ll teach you how to maximize your profit and multiply your impact by creating a thriving online community. Be sure to connect with me on IG: http://instagram.com/shanaspeaks I’ve spent over a decade working with top brands and entrepreneurs to cultivate thriving online communities and empowered community teams that increase their reach, retention, and revenue. This podcast is a space for community creators like you and me to share our insights, best practices, and what’s working now in the community space. You’ll discover proven strategies, actionable tactics, and innovative ideas that you and your team can use to reduce refunds and increase retention. You won’t want to miss an episode! Subscribe now and let’s get started! Show notes & more: https://ShanaLynn.com