Stop Hiding Your Cancellation Process

Stop hiding your cancellation button. This strategy some business owners use to help their business is actually hurting it in the long run.I'm sharing 3 reasons you need to change your mindset around your cancellation process and leverage it to your advantage.Key Takeaways- Refining your cancellation process (01:01)- Hiding your cancellation process doesn't help with retention (01:46)- The new California law (02:23)- Information is power (03:15)- Cancellations are good resell opportunities (04:20)- Customer experience is your brand (06:30)- Make your cancellations memorable in a good way (11:12)Additional Resources:  - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Om Podcasten

Entrepreneurs and online business owners can no longer grow with great marketing alone. If you want to scale your course, membership, or coaching program, I’ll teach you how to maximize your profit and multiply your impact by creating a thriving online community. Be sure to connect with me on IG: http://instagram.com/shanaspeaks I’ve spent over a decade working with top brands and entrepreneurs to cultivate thriving online communities and empowered community teams that increase their reach, retention, and revenue. This podcast is a space for community creators like you and me to share our insights, best practices, and what’s working now in the community space. You’ll discover proven strategies, actionable tactics, and innovative ideas that you and your team can use to reduce refunds and increase retention. You won’t want to miss an episode! Subscribe now and let’s get started! Show notes & more: https://ShanaLynn.com