The BIGGEST Mistake Community Managers Make...
In this episode, you'll learn about setting boundaries and investing your time and energy into those who will bring you the most benefit. If you're looking to create a successful online program, this podcast is a must-listen. You'll also learn the importance of providing what your customers need to be happy and satisfied and the consequences of not doing so - unhappy customers and a loss of progress. Listen and enjoy! [00:00 - 02:21] Understanding What Deserves Your efforts Focus on creating a more thriving community Reach out to the happy people and create more connections with them Build a relationship with people and let them know that you appreciate them [02:21 - 06:39] Focusing Your Efforts Focus on satisfying your most satisfied customers You should try to satisfy those who are only a little bit dissatisfied to prevent them from leaving Stop focusing on trying to make unhappy customers happy [06:40 - 08:09] Closing Segment Shana shares closing strategies Pay attention to where your energy and time are going Be mindful of who the program is meant to serve Set healthy boundaries around you Let’s Connect! You can connect with our host Shana Lynn on Instagram. Make sure to subscribe and head to her website shanalynn.com, learn more about creating thriving communities and empowering community teams for your online business! LEAVE A REVIEW! Your ratings and reviews help get the podcast in front of new listeners. Your feedback also lets me know how I can better serve you. Tweetable Quotes: "Your energy is always going to go to those ... who are going to complain." - Shana Lynn " People who rate you a nine or a ten, they will buy anything that you're selling." - Shana Lynn "What if we took just as much energy that we're devoting to the people at the bottom end of the satisfaction scale and we started investing that and the people ... in the six and sevens ... and we put that energy to helping them move." - Shana Lynn