Why your Onboarding Isn’t Working & How to Fix It
Discover the game-changing strategy to revolutionize your customer onboarding process. Learn how to tackle confusion, keep customers engaged, and prevent them from leaving in the crucial first 60 days. Join Shana as she breaks down the advanced techniques that will transform your onboarding experience. Pay attention to this episode – it's a game changer for your business.Key Takeaways:Intro (00:00)What are the essential tasks for those in higher leadership positions, such as CEOs or consultants? (02:54)Why is a member's journey so important? (04:38)Discover the essential actions we encourage you to take within the first 30-45 days. (06:24)How are we communicating to accomplish these tasks? (08:35)What awaits them in the exclusive member's area? (09:10)How do we keep their attention and momentum going? (11:20)Episode wrap-up (13:14)Additional Resources:Interested in having a Strategy/VIP day with Shana to map out something like your onboarding, just shoot her an email or a message: https://www.shanalynn.com/FREE 7-minute Community Training: https://connect.communitycultivated.com/trainingFREE Community Creators Hub: https://connect.communitycultivated.com/hubLearn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivateConnect with Shana on Instagram with the word BUILD: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!