The Secret To Tripling Your Profit & LTV
Want help scaling your coaching, consulting, course or agency business to 100k/m+? Book a call here: https://bit.ly/STAColePod In this video you're going to learn how to build an 8-figure client success team. A lot of people in the industry know us as sales trainers who specializes in recruiting, hiring, and training sales teams for high-ticket businesses. However, in this video, we're going to share with you what we've learned in terms of scaling our own companies to multiple 8-figures. This video will focus on what client success teams and client success managers do, how to find client success managers, how to recruit client success managers, and overall how to train up these CSMs for your business in order to uphold and provide A+ service for your clients! In this video, you'll learn the following: - What is a CSM - Why CSMs are important compared to group coaching - When to Hire a CSM? - Responsibilities of a CSM - The Interview Process for CSMs - Onboarding and Training Process for CSMs ..and many more!