Chatbots’ role in the customer experience, with Natasha Takahashi

As companies work to create more personal experiences for customers at scale, how should they go about it? In this episode of Connected & Ready Natasha Takahashi, Chief Marketing Officer and Co-Founder of School of Bots, talks with host Gemma Milne about the world of chatbots. In this 30-minute discussion, they consider ideal use cases for chatbots, best practices that business leaders should keep in mind, and the changing needs of customers and increasing demand for personalization that will ultimately guide the use of chatbots. Help your service organization become more responsive to customer needs with Power Virtual Agents from Microsoft. With Power Virtual Agents you can quickly create AI-powered chatbots to resolve customer service issues and answer customer questions, all without coding or AI experience. And you can integrate your chatbots into the apps you use every day. Learn more: https://aka.ms/AA9o2ur

Om Podcasten

Business is experiencing extraordinary change. Supply chains are shifting, customer needs are evolving, and businesses must adapt to survive. Join us on Connected & Ready as author and tech journalist Gemma Milne explores trends in how companies are adapting to a disrupted world, and preparing for tomorrow. Brought to you by Microsoft, Connected & Ready is a weekly conversation with business leaders about innovation, resilience, and our capacity to succeed.