Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley

On this episode we’re joined by Jeremy Kingsley, Global Lead of Strategic Foresight at Economist Impact. Jeremy provides much useful insight into how companies can approach the adoption of AI in a responsible way while leveraging it to its fullest potential.We discuss:(2:38) The early adoption of AI in the financial services industry.(5:29) The importance of data protection and regulation for AI.(7:20) Why companies need to be transparent when using AI.(9:43) Different approaches to data regulation across regions.(13:43) Consequences of implementing AI without proper consideration of security and privacy.(18:11) How companies are rethinking business models and generating new products with AI.(20:39) The potential for AI to revamp industries like education and healthcare.(24:50) How AI can make jobs more efficient and lead to more creativity.(28:27) Key advice for industry leaders about how to experiment and be transparent with AI.Resources Mentioned:Jeremy Kingsley -https://www.linkedin.com/in/jeremykingsley/?originalSubdomain=ukEconomist Impact -https://www.linkedin.com/company/economist-impact/https://impact.economist.com/zendesk.com/communityusergroups.zendesk.comSign up for a free trial at Zendesk.com#CX #CustomerService #CustomerExperience

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Customer relationships are part of any business. Making them great is the next step. At Zendesk, we are here to help you create the best customer experiences and get the best results for your business.On the Conversations with Zendesk podcast, we explore trends in customer experience and share what Zendesk is developing for you.We will be talking about messaging channels, the power of self-service, integrations, conversational CRM, AI and no-code.Like and subscribe to receive new episodes every other week. Visit www.zendesk.com/blog for updates, bonus content, and more.