How companies can support the well-being of their support team with Tade Anzalone at Calm
On this episode, we’re joined by Tade Anzalone, Senior Manager of Customer Experience at Calm. With nearly a decade of experience in the customer support space, Tade has led award-winning CX teams in various industries, including healthcare, banking, and financial management software. Our conversation focuses on the importance of mental health for CX leaders and support teams.We discuss:- (4:00) Why CX teams are vulnerable to mental health challenges.- (7:22) How remote work has impacted the mental health of support teams.- (8:59) How managers can spot signs of burnout and mental stress.- (15:16) What managers can do to prevent and improve mental health challenges.- (19:48) The importance of cultivating a culture that encourages breaks.- (22:30) Why managers should take the time to celebrate the work of CX teams.- (25:08) How to make the best use of work breaks.- (26:47) Tools and tactics for managing stress.- (29:10) The key ways supporting mental health improves business operations.Resources mentioned:- https://www.calm.com/Sign up for a free trial at Zendesk.com#CX #CustomerService #CustomerExperience