How data and technology fuel the customer experience and global expansion with Rivian’s Diane Lye

On this episode, we’re joined by Diane Lye, Chief Information Officer of Rivian. Diane shares her invaluable insights on leadership, the importance of meaningful work, and Rivian's mission-driven approach to creating sustainable technology for our planet's future.Key Takeaways:(03:13) Diane's early career as a demographer and statistician.(05:31) The customer-centric approach at Capital One.(06:25) Rivian's shift from R and D to manufacturing at scale.(07:11) Diane emphasizes the importance of meaningful work.(12:25) Focus on customer experience in electric vehicle ownership.(19:37) Rivian's opportunity to improve air quality in cities.(21:06) Leadership involves enabling and valuing team members.(23:17) Diane shares a personal story about customer experience.(26:11) Emphasizing the need for cybersecurity in the tech industry.(28:16) Rivian's mission to sustainably impact the planet.Resources Mentioned:Rivian's Official Websitezendesk.com/community - http://zendesk.com/communityusergroups.zendesk.com - http://usergroups.zendesk.comSign up for a free trial at Zendesk.com#CX #CustomerService #CustomerExperience

Om Podcasten

Customer relationships are part of any business. Making them great is the next step. At Zendesk, we are here to help you create the best customer experiences and get the best results for your business.On the Conversations with Zendesk podcast, we explore trends in customer experience and share what Zendesk is developing for you.We will be talking about messaging channels, the power of self-service, integrations, conversational CRM, AI and no-code.Like and subscribe to receive new episodes every other week. Visit www.zendesk.com/blog for updates, bonus content, and more.