998-Improve Your Listening Skills: Breaking the Cycle of Defensiveness
### Summary #### Introduction - Presenter: Dr. Dawn-Elise Snipes - Topic: Listening without defensiveness - Goals: Understanding causes of defensiveness, enhancing assertiveness, and reducing defensiveness #### Understanding Defensiveness - **Defensiveness**: Indicates a lack of safety; behavior or feeling when feeling unsafe. - **Causes**: - Prior negative experiences (verbal/physical aggression, invalidation). - Low self-esteem leading to fear of rejection. - Triggering topics related to trauma or powerlessness. #### Creating Safety 1. **Recognize Emotional State**: - Defensiveness arises from feeling unsafe or powerless. - Brain prioritizes fight or flight over processing information. 2. **Criticism vs. Behavior**: - Separate criticism of behavior from criticism of self. - Understand that feedback is about actions, not personal worth. 3. **Constructive Feedback**: - Take useful parts of feedback and leave the rest. - Consider the intention behind feedback; if it's aggressive, set boundaries. #### Enhancing Communication 1. **Realistic Expectations**: - Not everyone will like you or your actions. - Nurture multiple sources of support. 2. **Set and Maintain Boundaries**: - Physical, emotional, and cognitive boundaries. - Communicate discomfort and establish respectful interactions. 3. **Self-Esteem**: - Confidence reduces defensiveness. - Respect differing opinions without feeling threatened. #### Strategies to Reduce Defensiveness 1. **Empathy and Curiosity**: - Understand differing perspectives. - Explore underlying reasons behind others' views. 2. **Manage Reactions**: - Reflect and ground yourself when feeling defensive. - Validate others' experiences without agreeing. 3. **Objective Language**: - Use "I" statements to express feelings without blame. - Avoid vague or accusatory language. #### Practical Steps 1. **Ground Rules**: - Establish clear boundaries for interactions. - Ensure safe environments for discussions. 2. **Avoid Mind Reading**: - Don't assume intentions behind others' words. - Focus on one issue at a time during conflicts. 3. **Rehearse and Prepare**: - Practice conversations to build confidence. - Identify triggers and prepare responses. 4. **Apologize When Necessary**: - Acknowledge mistakes to build trust and reduce defensiveness. 5. **Collaborative Solutions**: - Work towards win-win outcomes. - Respectfully disagree and find common ground. ### Time Codes for Major Points 00:00 Introduction and goals of the video 02:00 Understanding defensiveness and its causes 05:45 Creating safety in communication 08:30 Criticism vs. behavior and constructive feedback 12:15 Realistic expectations and nurturing support 15:00 Setting and maintaining boundaries 20:00 Enhancing self-esteem and respecting opinions 25:00 Empathy, curiosity, and managing reactions 30:00 Using objective language and practical steps 35:00 Rehearsal and preparation for difficult conversations 38:00 Apologizing and collaborative solutions Learn more about your ad choices. Visit megaphone.fm/adchoices