363: Technology Lessons from the Podcast

On this episode of Crack The Customer Code, we're going to try something a little bit different. We're going to go back and recap a little bit of what we've learned from our 360+ episodes. We’ve previously discussed a lot about technology, where it’s headed and how it's going to impact us all in the customer experience and customer service spaces. In this episode, Adam, recaps on some of the best snippets to come out of 70+ episodes discussing technology and its impact on experience and service; from your employee training to automation to the robots taking over, and more. Learn more about your ad choices. Visit megaphone.fm/adchoices

Om Podcasten

Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.