6 Types of Customers You Meet on Etsy and How to Handle Them - 030
Welcome back to another episode of Crickets to Cha-Chings! Today, we are going to dive into you several of the different kinds of customers that you find on the Etsy platform. I wrote a blog post about this a couple years ago and this updated and expanded version of that blog post. In this episode, we’ll talk about: Different types of customers you’ll encounter on Etsy Dealing with bargain-shoppers or bargain-hunters - Why I no longer accept coupon codes and not honor expired gift cards Approach I used to handle customers with high expectations The best way to manage procrastinating customers especially on holidays Importance of putting boundaries in place and sticking to them Adding extra fees for rush orders - is it necessary? Why you should be in control of your business Recognizing customer behavioral patterns and protecting yourself from future issues Responding to unhappy and tough angry customers Indecisive vs Decisive customers