[NL] Soft Persuasion: katalyseren ipv overtuigen

Mijn gast Mischa Coster van Grey Matters kennen jullie als het goed is nog van aflevering 2 van seizoen 1 waarin we het hadden over het escalatie preventie model. Vandaag ga ik het met Mischa hebben over Soft Persuasion, ofwel katalyseren ipv actief overtuigen.

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