Transforming Dealerships: Elevating Customer Experience with Digital Innovation

Today, we put the automotive industry under the spotlight, diving into the world of car dealerships. Our guest, Don Pelham, brings two decades of industry insight, from sales to corporate management, and now leads the charge in digital transformation through his company, Global Dealer Solutions. In the wake of declining traditional advertising, dealerships are navigating the digital landscape post-2008, facing challenges and finding opportunities. We'll explore Don's consultative approach to overcoming the daunting transition for European dealers and his mission to educate and empower them with digital tools. Join us as we unravel the complexities of dealership operations, emphasize the critical role of online presence, and discuss how empathy and rapport are key in enhancing customer relationships. With insights on adapting business practices and a look at promising trends, we're set to uncover strategies that ensure dealerships meet modern customer expectations efficiently. Stay tuned as we explore the future of sales, service, and customer engagement with an automotive expert, bridging the gap between digital and in-store experiences. Hosted on Acast. See acast.com/privacy for more information.

Om Podcasten

Breakthrough Brands"Getting It Wrong To Get It Right"The Getting It Wrong To Get it Right Podcast is all about exploring the different ways we can improve our lives. From personal development to health and wellness, we cover a wide range of topics to help our listeners become the best version of themselves.One of the key themes of our podcast is the idea that making mistakes is a natural part of the learning process. We encourage our listeners to embrace their failures and use them as opportunities for growth and self-improvement.In this spirit, we often use the tagline "Get it wrong, get it right" to remind ourselves and our listeners that it's okay to stumble along the way. We believe that by acknowledging our mistakes and learning from them, we can ultimately achieve greater success and happiness in life.But our journey towards self-improvement isn't just about fixing what's broken. We also strive to explore new ideas, try new things, and push ourselves beyond our comfort zones. That's why we say that we "tackle it all" - because we're willing to take on any challenge that comes our way.Of course, our ultimate goal in all of this is to help our listeners achieve a better life. Whether that means improving their physical health, developing better relationships, or finding greater fulfillment in their careers, we want to provide the tools and insights they need to become the best version of themselves.So if you're ready to join us on this journey of self-discovery and growth, tune in to the Getting it Wrong, Get it Right Podcast and let's tackle it all together.s my very interesting podcastThrough thought-provoking and sensitive interviewing, Joe has drawn stories from his interviewees. These stories have empowered the listener.Joe's guests have been diverse personalities from all walks of life who have shared their wisdom - from personal mental health issues, failure and back to success again. These stories serve to inspire and motivate the listener."Talk Radio Achievement Award 2020, WinnerJoe has an open-minded attitude., he has a wide variety of guests on his show with a vast array of different opinions from many parts of life.We would love it if you could subscribe to our podcast.https://jdc.ie Hosted on Acast. See acast.com/privacy for more information.