Leading for Revenue Impact: Essential Traits of a CS Leader
In this episode of the CS RevSpeak Podcast, Angeline Gavino sits down with Thomas Voigt, Customer Success Coach and Founder of The CS Academy, for a deep dive into what it means to be a leader in the Customer Success space—particularly when leading for revenue impact. Thomas shares invaluable insights on: The competencies and skills successful CS leaders possess and why they are critical in today’s landscape.A leader’s role in uplifting Customer Success within their organization, positioning ...