The 3 Shifts Your Customer Success Team Needs to Own Revenue
Should CS Own Revenue? Most teams are already doing it. Just not doing it well. In this episode, I dive deep into the Revenue Ownership model of Customer Success—where CS owns both retention and expansion—and share the three critical shifts your team needs to make to actually succeed: ✅ A Mindset Shift: From service to growth ✅ A Culture Shift: From passive to proactive ✅ A Strategy Shift: From value realization to value creation Because if you’re giving your CSMs revenue targets without ch...