How Do I Deal With Challenging Customers as a CSM?
How can customer success managers enhance customer retention? In this enlightening episode, Alon Ahronberg, AVP of Customer Success at Cheq, shares invaluable insights on navigating common yet challenging customer scenarios! HIGHLIGHTS - Strategies for scaling CS teams from 5 to 30 members. - Tech stack recommendations for managing long-tail segments. - Creative solutions for common customer challenges. - The power of peer influence in customer webinars for boosting product adoption. Wheth...