How to create SUCCESS PLANS that don't SUCK
Most Customer Success Managers focus on perfecting the art of creating a success plan in order to maximize value for their customers, increase adoption, and ensure the renewal. In this podcast episode, Senior CSM at BuyerAssist, Dhananjay Tate, shares his perspectives on how he treats his success plans as a MUTUAL undertaking. During the creation of a success plan, DJ aligns himself with his customers to better understand their business problems as well as their desired outcomes. As a res...