How to Scale Customer Services After a MERGER and ACQUISITION
Explore the art of navigating mergers and acquisitions (M&A) with Irit Eizips, a renowned Customer Success strategist, as she interviews David Collyer, CCO of ECI Software Solutions. This episode delves into ECI's journey through strategic restructuring for enhanced Customer Satisfaction and organizational adaptability post-M&A. Key highlights include: ECI’s approach to integrating diverse teams and systems.The introduction of Customer Experience Specialist roles.The impact of these ...