Making Your Product Roadmap Customer Centric
In this episode, we engage in a thought-provoking conversation with Alex Farmer, Founder of Customer Success Excellence - The Customer Success Awards. Alex recently developed a groundbreaking framework that offers a roadmap for businesses to achieve customer-focused products. By adopting a customer-centric approach, he successfully aligned customer success with the product lifecycle. During the discussion, we'll explore the following key topics: A brief introduction to the framework - Optimi...