Next-Level Customer Support: How to Slash Tickets and Boost Satisfaction
In this episode, Irit Eizips engages in a dynamic conversation with Peleg Samson, VP Customer Success at Guidde, on a mission-critical topic: the art of reducing support tickets while elevating customer satisfaction to new heights. Discover the strategies that empowered Guidde's customer support team to efficiently handle a rapidly growing customer base without the need for excessive headcount: Categorizing major ticket issues for precision.Cultivating a knowledge-centric culture.Addressing ...