Scaling CS: Boost Your Net Retention Rate from 100% to 120%

How can you increase your net retention rate by 20%? Discover insights from Johan Nilsson, CEO of a leading customer success platform. Explore the transformative approaches that propelled his company beyond the average retention rates, diving into real-life strategies and cultural shifts that make a tangible difference. Click here to watch the episode on YouTube! π‡πˆπ†π‡π‹πˆπ†π‡π“π’ - Johan shares firsthand how his strategic interventions skyrocketed retention rates in a competitive tech environme...

Om Podcasten

Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!