Strategies for Choosing the Right Customer Success Metrics
In this insightful podcast episode, join host Irit Eizips and guest Sue Nabeth Moore, Co-Founder of Success Chain, as they delve into the complexities of measuring the impact of Customer Success strategies. This engaging discussion focuses on the challenges of identifying the most effective metrics and creating a framework for successful measurement. Key Highlights: Discover the nuances of selecting essential Customer Success metrics.An introduction to the A.M.P.M. Framework and its emphasis...