Take Your CS Operations Team to the Next Level

What is a Customer Success Operations team and why do you need one? Ben Krefting, Chief Customer Officer at Cross River, shares invaluable insights from his extensive experience, shedding light on the strategies that have proven effective in scaling customer success operations and significantly improving customer experience. π‡πˆπ†π‡π‹πˆπ†π‡π“π’ - Ben's unique methods for structuring and managing CS operations teams to drive efficiency and effectiveness across the board. - How Cross River has transf...

Om Podcasten

Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!