Transforming Careers From Zero Experience to Successful CSM

Unlock the secrets to successful career transitions into Customer Success! In this episode of the CSM Practice podcast, we explore how individuals with no prior experience can thrive as Customer Success Managers (CSMs). Discover actionable insights on training, onboarding, and the essential skills needed for success. π‡πˆπ†π‡π‹πˆπ†π‡π“π’ - Effective strategies for training new CSMs from non-traditional backgrounds - The importance of empathy and soft skills in Customer Success - Best practices for c...

Om Podcasten

Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!